If I need technical support with this platform, who do I ask?
Please click the blue chat bubble in the bottom right corner to chat with the support team. They're available from 8:30am to 5:00pm (AEDT), Monday to Friday.
Times are shown in your local time zone GMT
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Platform FAQs
Need to know
If I need technical support with this platform, who do I ask?
Please click the blue chat bubble in the bottom right corner to chat with the support team. They're available from 8:30am to 5:00pm (AEDT), Monday to Friday.
How do I access the recordings?
Please click the Programme On Demand button on the menu on the left, then select a language on the sub-menu.
You will be taken to a page to browse the recordings available.
Click the applicable tile to proceed to the page to watch the recording.
Please note that you must be logged in to your registered account to view the recordings.
Please click the Programme On Demand button on the menu on the left, then select a language on the sub-menu.
You will be taken to a page to browse the recordings available.
Click the applicable tile to proceed to the page to watch the recording.
Please note that you must be logged in to your registered account to view the recordings.
What do I do if I can't remember my password?
Please click the 'Forgot Your Password?' link on the Log In page to be emailed with a link to reset it. If you require any further assistance, please click the blue chat bubble in the bottom right corner to chat with the support team.
Will I need to download specific software?
Google Chrome is the recommended browser for this platform. If you typically use another such as Microsoft Edge or Safari, we recommend that you download Chrome prior to accessing the recordings.
What time zone are the times in the Programme shown in?
The times in the programme adjust to reflect the time zone that your device is set to.
If you want to see the dates in times in the Sydney time zone, you will need to adjust the settings on your device.
What device should I use to watch?
We strongly advise that you view the recordings via your desktop or laptop computer/mac that has good speakers. Mobile devices are supported but the best experience will be through the desktop or laptop computer/mac.
Please click the 'Forgot Your Password?' link on the Log In page to be emailed with a link to reset it. If you require any further assistance, please click the blue chat bubble in the bottom right corner to chat with the support team.
Will I need to download specific software?
Google Chrome is the recommended browser for this platform. If you typically use another such as Microsoft Edge or Safari, we recommend that you download Chrome prior to accessing the recordings.
What time zone are the times in the Programme shown in?
The times in the programme adjust to reflect the time zone that your device is set to.
If you want to see the dates in times in the Sydney time zone, you will need to adjust the settings on your device.
What device should I use to watch?
We strongly advise that you view the recordings via your desktop or laptop computer/mac that has good speakers. Mobile devices are supported but the best experience will be through the desktop or laptop computer/mac.