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Natassia Goode is a Program Manager at WorkSafe Victoria. Natassia's PhD and honours research in Psychology investigated how people learn about complex systems. Over the last 9 years, her work has focused on applying systems thinking to fundamentally change the way that organisations manage safety, and reduce incidents. She has worked with several industries to design more effective incident reporting and investigation systems, including healthcare, construction and outdoor education. Her team at WorkSafe focuses on improving health and safety outcomes for workers in Victoria's Social Assistance industry